Can you please send a system information file to us at this email address firstname.lastname@example.org and we can look into the issue.
To make a System Information File:
1) Click START - Run (or hold the Windows key and press R).
2) Type 'msinfo32' and click OK. This will open MSInfo.
3) From the drop-down menu, choose 'Save'. Name your file [your name].nfo, and save it.
4) If you have Winzip, zip the nfo file; this will reduce the size to only a few KB.